Apple recommends the ________ volume format when setting up a Mac’s hard drive for normal use.
A. ExFAT
B. Mac OS Extended
C. MS-NT File System
D. Mac OS Extended (Journaled)
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]D[/toggle]
If a customer has FileVault 2 enabled on their drive, how do they start up from the Recovery HD?
A. Hold the Command and R keys at startup.
B. The customer must turn off disk encryption to use this feature.
C. Use the option key and choose the Recovery HD in the Startup Manager.
D. Attach a USB hard drive with OS X Lion installed on a non-encrypted disk and use the
Recovery HD on that drive.
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]A[/toggle]
Which of the following is a supported destination for an OS X Lion installation?
A. a hard drive without a partition scheme
B. a hard drive with the MBR partition scheme
C. a hard drive with the APM partition scheme
D. a hard drive with the GUID partition scheme
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]D[/toggle]
If a technician suspects that a required system font is missing from an installation of OS X Lion, which folder should be investigated?
A. /System/Library/Fonts
B. ~/Library/Fonts
C. /Library/Fonts
D. /System/Fonts
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]A[/toggle]
A customer installed OS X Lion on his iMac, but cannot enable FileVault 2. What is a likely cause of this issue?
A. The iMac does not have sufficient RAM.
B. The hard drive does not have the correct partition scheme.
C. FileVault 2 was not chosen as a custom option during the OS X Lion install.
D. The customer continued the install of OS X Lion, despite a warning that the Recovery HD could not be created.
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]D[/toggle]
From the list below, pick the volume format that is supported in the OS X Lion Disk Utility to
password protect (encrypt) an external disk or thumb drive.
A. NTFS
B. ExFAT
C. MS-DOS (FAT)
D. Mac OS Extended (Journaled)
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]D[/toggle]
A technician suspects that an application preference file is causing the app to crash at launch. Which of the following techniques would be best to confirm the issue?
A. Use a Time Machine backup to restore the entire User folder.
B. Delete the application, reinstall it, then try launching it again.
C. Startup from the Recovery HD, open Disk Utility and repair the startup disk.
D. Press and keep pressed the Option key on the keyboard. From the “Go” menu of Finder, choose “Library”, move the suspected preference file to the desktop and then try launching the application.
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]D[/toggle]
A customer with OS X Lion installed has decided to give their Mac to a friend. How can they
easily erase their hard drive and reinstall OS X Lion?
A. They should use a OS X Lion Install DVD, start up from it and choose the erase and install
option.
B. They must use target disk mode and perform the erase and install option in OS X Lion from another Mac.
C. They should start up to the Recovery HD, use the Disk Utility to erase the hard drive volume, then choose the Reinstall OS X option.
D. They should use a Snow Leopard Install DVD, startup from it and erase the hard drive using the Disk Utility. After installing Snow Leopard, creating a new user, and running software updates; they will then download OS X Lion from the Mac App Store.
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]C[/toggle]
Your customer enabled FileVault 2. They have lost their admin password. How should you help this customer?
A. Startup from the Recovery HD and choose the Unlock Disk option.
B. Startup from the Recovery HD and open the Firmware Password utility.
C. Inform the customer that they can unlock their disk using the recovery key created when
FileVault 2 was enabled.
D. Help the customer erase their hard drive and reinstall OS X Lion. All of their data is lost if they forget the admin password.
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]C[/toggle]
Which statement about FileVault 2 is TRUE?
A. Once a user enables FileVault 2, it cannot be disabled.
B. FileVault 2 can only be enabled on non-administrator user accounts.
C. There is no way to recover data from a FileVault 2 protected volume if the login password is
lost.
D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
[toggle title_open=”Close Me” title_closed=”Answer” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]D[/toggle]